Term

SCOPE OF OUR SERVICES

1. Through the Website, GuidesVN provides an online platform where you can browse various airlines, and/or accommodation and temporary accommodation (if applicable), and make reservations. ("Service"). Users may book on the Website services provided by hotels, airlines and/or any other service providers (“Providers”). By making a reservation through the Site, you can book airline reservations, hotel rooms, or other services on our Site. We will send a booking confirmation via confirmation email. We reserve the right to refuse your booking in accordance with the provisions below.
2. Although we will use our professional skills and due diligence in performing our services, we do not endorse, and do not warrant that all the information provided is accurate, complete, or complete. sufficient, appropriate or current, and we are not responsible for any errors (including arrangement and typographical errors), problems (whether caused by damage, repairs or temporary upgrades). time and/or local to the Website or otherwise), inaccuracy, error or misinformation or failure to transmit information. This includes all information on our Website or other platforms relating to aircraft type, seating layout, seat pitch, in-flight entertainment system and WiFi, or any other any other information related to in-flight amenities.
3. Changes in market conditions or circumstances occur which may result in changes within a short period of time making the information provided inaccurate or not current. In case of any problems, customer service can be contacted to assist you and answer your questions.
4. This Website makes no representation whatsoever and should not be construed as providing any recommendation or suggestion as to the level of service quality or rating of the Suppliers listed on the Website. . We expressly disclaim any claims, losses or liability whatsoever in respect of the quality or condition of existing Suppliers listed on the Website (providing airline, hotel or other services). other service). Vendors may be presented in different rankings based on factors including but not limited to their reviews, ratings or other factors. The ratings provided are based on automated algorithms that may be updated and changed from time to time, at our sole discretion.
5. We reserve the right not to accept any User or booking (or in some cases, to cancel confirmation of a booking) at our sole discretion for any cause and without notice. Reasons for rejection/rejection/cancellation. Reasons for refusing a User or a booking or canceling a booking confirmation may include but are not limited to: breach of these Terms, commercial or economic sanctions by competent authorities. global or national rights, embargoes, prohibitions, fraud or theft (or indication or suspicion of fraud or theft), suspicion of criminal activity, booking showing signs of possible Services are unavailable or the Provider no longer provides them, Users provide inaccurate information, false information or erroneous information, problems with exchange, information, and electronic credit card transactions. abuse, inappropriate behavior, threats, insults, refusal to provide information, physical impediments, difficulties or problems in exchanging information, Actual Errors (described below), money has a history of violation of these Terms or has been denied, or is on any “black list” or “watch list” of any government or international organization. In case the booking is rejected or canceled by GuidesVN and payment has been made, GuidesVN will refund the amount paid without any additional fees. We may delete or remove (“Remove”) a User's membership in this Website at any time, temporarily or permanently. Removed Users are prohibited from attempting to use the Site under any other name or through another User (described below in the Fraud Prevention Mechanisms regulations).
6. In specific cases, we may cancel or refuse bookings for “Factual Errors”, regardless of the source of the errors. For the avoidance of doubt, a Real Error is an error on the Website (for example in terms of pricing) that no reasonable person would consider appropriate or make business sense. The amount paid will be refunded without any further charges in such case.

CANCEL

1. By making a booking, booking or booking through the Website, you accept and agree to the terms and conditions of the relevant Suppliers, including policies relating to cancellation and /or absence, or for specific requests you may make to the Supplier. GuidesVN is not responsible for any breach of these terms and conditions agreed between the Supplier and the User, or based on the User's specific requirements, so please read these terms and conditions. terms and conditions of the Suppliers carefully.
2. In connection with the cancellation of a User's booking that has been completed, GuidesVN may retain or take a portion of the amount paid to reimburse the costs incurred in connection with the cancellation.

SPECIAL REQUIREMENTS

1. In case of any special requests related to the booking (e.g. wheelchair accessible accommodation, wheelchair assistance at the time of ticket delivery, name change, date change, “frequent flyer” points or similar), Users may add requirements when making a booking on the Website or contact the Supplier directly (if applicable). Requests will be serviced at the discretion of the Supplier and GuidesVN, based on availability and other factors.
2. In the event of flight rescheduling (including but not limited to changes in date, time, route and/or passengers) requested by the user, GuidesVN reserves the right to cancel any new reservations made through the rescheduling process if it is discovered that the original booking is no longer valid (e.g. the booking has been used or refunded).

TRAVEL ADVICE

1. By displaying specific destinations, GuidesVN does not represent or warrant that visiting these destinations is advisable or risk-free and GuidesVN accepts no liability for damages or losses that may result from travel to those destinations. Under no circumstances will GuidesVN be liable for any adverse events occurring during your trip or stay. You are solely responsible for choosing your travel, itinerary and destination, for your entire itinerary. GuidesVN is not responsible for any losses that occur when you do not bring necessary travel documents, such as your passport.
2. If you purchase a round-trip ticket under the same airline reservation code (Passenger Name Code, abbreviated as PNR), both the outbound and return tickets must be used in full, as clearly stated in the ticket itinerary. GuidesVN electronics. If only used (i) outbound or return; or (ii) using part of a return flight, may cause the remaining ticket to become invalid and non-refundable. GuidesVN will not bear any responsibility if passengers violate these terms and conditions.
3. It will be your sole responsibility to obtain, maintain and be ready to present a valid and current travel permit or documents necessary for your entry abroad (including, but not limited to , entry visa or other travel authorization, for transit or other purposes) before completing your booking or travel in accordance with applicable national laws you are departing, arriving, passing through or in transit. GuidesVN has no obligation or responsibility to inform you about the things you need to prepare when traveling as well as the necessary permits for you to be able to make your trip. GuidesVN reserves the right to limit its liability in the event of any loss arising out of or in connection with your travel permits.

RATING

1. The ratings displayed on the Website are for the information of Users only, and the ratings available are based on information provided by third parties, such as suppliers, Users or Other review sites. We do not verify the ratings given and are therefore not responsible for the accuracy of the current ratings. We hereby disclaim any claims, losses or liability with respect to the ratings displayed on the Website.

PRICES AND PROMOTIONS

1. From time to time, we may offer lower prices and/or promotions. Please note that such lower prices and promotions involve different conditions and requirements, for example, regarding booking and refund policies.

ADDITIONAL FEES & REFUNDS

1. Each price listed on the Website is valid under certain conditions only and these prices are subject to change depending on availability, length of stay and/or quota. Available prices may include additional taxes and other charges but in some cases prices may not include taxes and service charges; The User agrees that it is their responsibility to verify the total payment cost and terms and other details when the confirmation email is sent to the User. The User must verify the booking on the booking form; The User may cancel a booking at any time before final booking confirmation. Prices are displayed in detail so that the User can see the amount payable, any additional costs due to the use of credit cards or interbank fees levied on shipping costs will be charged to the User and if If there is a small shortfall in the paid amount, GuidesVN may then provide an email notification of such shortfall for payment to the User. In the event that a User cancels a booking prior to full payment of any outstanding balance, GuidesVN reserves the right, at its sole discretion, to refund the amount paid or refund the amount after GuidesVN minus the costs arising from the failure to pay the User's shortfalls according to the procedures prescribed by GuidesVN. If the User has any doubts about the service, the User may contact GuidesVN's customer service department (during the customer service department's working hours specified by GuidesVN). For other refund requests, depending on your rights, as well as the policies of GuidesVN and the airline, GuidesVN will first check and verify the booking code before refunding the amount you paid. paid, less any charges recorded by GuidesVN, including but not limited to processing and administration surcharges, interbank transfer fees, credit card fees, etc. ("Refund Amount" ). Upon successful verification by GuidesVN, the refund will be provided to you in the form of an electronic document (e.g. GuidesVN Coupon, GuidesVN Points and/or Voucher from the airline/supplier) .
2. GuidesVN will not be responsible or liable for any failure to issue e-tickets due to incorrect payment amount transferred by the User. Any transfer made outside the transfer deadline will result in a non-booking. For real-time interbank transfers, you must use an ATM. After completing the interbank transfer, please confirm your payment by filling out the payment confirmation slip.
3. Under the terms of the payment processing facility, we will process User refunds, both voluntary and involuntary, by refunding the payment through the original payment method. that you used to pay for your confirmed booking. If the User's refund cannot be processed through the original payment method the User used or the initial payment method the User used to pay for the confirmed booking, bank transfer or make a payment through our offline payment partners, we will only transfer the refund to a valid bank account specified as per the information posted by the User sign on the Website when submitting a refund request (“ Designated Bank Account ”). We reserve the right to withhold and refuse to issue refunds to Nominated Bank Accounts that do not contain matching personal information or where we believe or have reasonable grounds to suspect that a refund is requested. money may violate laws on money laundering, terrorist financing, fraud or other crimes or may be potentially illegal. We may report any suspicious activity to the relevant authorities (if any) in order to comply with our legal obligations under applicable law. We will not be responsible for the correctness, accuracy or completeness of the information provided by Users. To the extent permitted by applicable law, if (a) we are unable to refund your payment to your original payment method whether due to the payment processing provider, GuidesVN or you caused it yourself; (b) you fail to provide us with the necessary details to enable us to process your refund, fail to register or add your Nominated Bank Account on the Website, Account The Nominated Bank Account you added is incorrect, invalid or cannot be found by the bank's system; and (c) you cannot be reached or you do not respond to us after we have made efforts to contact you, whether through your registered email address or telephone number, we will It is deemed that you cannot be contacted to process your refund request and GuidesVN reserves the right to stop processing your request.
4. Please click  here  to review our terms and conditions for Nominated Bank Accounts, which also govern your use of the Website.

SURCHARGES FROM HOTELS

1. Please note that all hotel booking rates offered through our Website (“Hotel Room Rates”) are based on your preferences, such as length of stay and number of rooms. requested by the customer, unless otherwise specified. Hotel room rates are calculated per room and per night. It is your responsibility to verify whether your selection and any additional requirements or services are reflected in the prices displayed on the Website (such as those provided by the Hotel prior to confirmation). final booking) and/or in the ticket confirmation email or not. Breakfast is usually not included in hotel room rates, unless otherwise stated. Resort hotel fees and other mandatory expenses (see descriptions below) and taxes, tourist fees, or local accommodation costs (if applicable) will be paid by you, and Usually not included in Hotel Room Rates unless otherwise stated. It is your responsibility to verify any representations or policies provided by the hotel on the Website. Room rates do not include any insurance unless otherwise stated. Standard hotel bookings are for 1 to 2 guests; Normally, an additional fee will be charged for extra beds. The hotel may refuse to accept additional guests without prior notice.
2. Please note that some hotels may charge you a resort fee, but may still charge an additional surcharge (or similar) for the use of certain services. Resort fees are typically not included in Hotel Room Rates; Further details are available in the hotel description on the Website. The hotel may also charge you directly for products and services including but not limited to: energy surcharges, baggage handling fees, newspaper delivery fees, in-room security fees, travel fees travel/tour, or room cleaning fee. Hotels' practices regarding charging these additional fees are beyond GuidesVN's control.
3. Optional incidental charges and personal expenses (e.g. fees incurred during a stay at the Hotel) are generally not included in the Hotel Room Rate. Such fees include but are not limited to: parking fees, in-room mini bar fees, telephone fees, room service, food and beverage fees, special dinner (party) fees, rentals movies/showings on demand, and Internet usage fees. During some peak tourist seasons, some hotels may make their special dinners mandatory (such as New Year, Christmas, Lunar New Year and other events). Such fees are not included in the room rate, but will be displayed on the booking form. Please refer to further details listed under “Hotel Information”, “Reservation Requirements”, “Cancellation Policy” or similar headings on the Website. If you are unsure whether a fee is included in the price list, please contact our customer services department for clarification.
4. Some hotels may charge additional transportation or transfer fees. This is a common practice for traveling between islands (like the Maldives) to reach hotels. Such transportation is always controlled by the hotel, and is provided by or on behalf of the hotel responsible for such transportation services. You agree that GuidesVN does not arrange any transportation and is not responsible for such transportation service. You agree that GuidesVN is not responsible for the quality, safety, frequency or service level of such transportation services, and for any loss or damage arising from your use of such transportation services. that shipping service.
5. In some jurisdictions, hotels may be required to collect occupancy or local taxes directly from guests. State agencies may also publish surcharge taxes and may require hotels to collect these taxes directly. You agree to pay any and all such taxes/charges directly to the hotel upon check-out, unless otherwise stated. In case you are unsure, please check with the hotel or GuidesVN Customer Service regarding any additional fees that may be included in the Hotel Room Rate.
6. Value added tax (VAT) is an indirect tax deducted by the accommodation establishment and paid to the competent authority on behalf of the customer. Because accommodation services are provided by accommodation establishments, GuidesVN does not have the authority to issue tax invoices to customers for this service. However, we can provide payment receipts for bookings paid through GuidesVN.

USER ACCOUNT

1. For registration purposes, we will collect and process your personal information such as your name, e-mail address and mobile phone number when you register. You must provide us with accurate, complete and up-to-date information and agree to provide us with such relevant evidence of identity as we may reasonably request.
2. Only you may use your account and you represent and warrant that you will not allow any other party to use your identity or account for any reason, unless authorized by GuidesVN. permission.
3. You may not transfer or assign your account to any other party.
4. You must maintain the confidentiality of your account password and any identifying information we provide to you. In the event of unauthorized use of your account or identity due to disclosure of your password, the order(s) received as a result of such unauthorized use will still be considered valid orders and We will process those orders. You declare that GuidesVN is not responsible for any loss or damage arising from misuse of your account.
5. If you no longer have control of your account, you must notify us immediately (for example, your account is hacked in any way or your phone is stolen) so that we can temporarily block and/or properly disable your account. Please note that you are responsible for the use of your account and may be held responsible for your account even if your account is misused by someone else.
6. GuidesVN reserves the right to temporarily block, delete or deactivate User accounts at our sole discretion for any reason and without providing any reason for blocking, deleting or deactivating User accounts. use. Reasons to block, delete or deactivate a User account may include but are not limited to:
7. violate these Terms,
8. prohibited by regulations,
9. fraud or theft (or signs or suspicion of fraud or theft),
10. there is suspicion of criminal activity,
11. There are signs of suspicious orders,
12. Users provide inaccurate, false or misleading information,
13. engaging in inappropriate, threatening or abusive behavior,
14. refuse to provide information,
15. due to practical obstacles,
16. Difficulties or problems in connection, or
17. Users are listed on any blacklist of governments or international organizations.

MEMBERSHIP PROGRAM

1. By registering with GuidesVN, you will automatically become a member of our loyalty program called “GuidesVNClub” operated by GuidesVN.
2. As a member of GuidesVNClub, you will have access to points, promotions, discounts, features or other benefits offered by GuidesVN and/or third parties from time to time as available in Application. For the avoidance of doubt, we may change, delete or invalidate all or part of the points, promotions, discounts, features or other benefits offered by us.
3. For complete information on points and qualifications, please refer to  https://www.GuidesVN.com/vi-vn/loyalty-points

PAYMENT DETAILS AND PROCEDURES

1. Payments are made in the amount and currency as stated without bank guarantee fees or any other fees charged by GuidesVN.
2. GuidesVN does not collect taxes or fees. The imposition of any taxes will be at the User's expense.
3. For all bookings, payment must be made within the specified deadline. If payment is not made, GuidesVN reserves the right to cancel all reservations or cancel the booking process.
4. Payment methods include but are not limited to bank transfer and credit card. For payments by bank transfer, you must provide a bank transfer receipt as proof of payment for the advance reservation listed in GuidesVN's confirmation email. You must follow the process outlined in the confirmation email.
5. For other payment methods such as credit cards, you must comply with the procedures prescribed by GuidesVN and/or relevant payment service providers.
6. After you make full payment, GuidesVN will issue a booking order and issue a booking number, along with the following information:
7. Booking code;
8. Customer name;
9. Reservation number;
10. Reservation Information; and
11. Phone Number / Extension Number.

CREDIT CARD PAYMENTS & FRAUD

1. For payment for bookings through this Website, your credit card will be issued a payment receipt by GuidesVN for the full price at the time of booking and confirmation of booking (any refund may be offered will be subject to the conditions of the existing booking). You are required to check your booking information carefully before each time you make a booking. GuidesVN will process any refund, if any, within a reasonable time. For some bookings, GuidesVN may not charge your credit card and require payment directly to the relevant Suppliers. To protect and encrypt your credit card information as it is transmitted to us, we use encryption technology such as Transport Layer Security (“TLS”) or Secure Sockets Layer (“SSL”). ) for our services.
2. In the event of credit card fraud or unauthorized use of your credit card by another person, it is your responsibility to contact your bank or card issuer immediately upon becoming aware of the fraud. or unauthorized use of this credit card. In this case, GuidesVN disclaims responsibility for any cases of credit card fraud or unauthorized use of your credit card by others, whether in the event of fraud or unauthorized use. This permission is granted through GuidesVN services (including, but not limited to, the GuidesVNQuick utility). GuidesVN has no obligation to compensate or refund payments considered as a result of this fraud. We may consider and agree to compensate you in another form as an expression of our good faith. You can only claim compensation where the booking was made through our secure server and the unauthorized use of your credit card resulted from our absence or negligence and was not Is there any error caused by you when using the secure server? We have no liability for fraud or unauthorized use of your credit card in the event the fraud is committed through applications or servers other than ours or the unauthorized use Your credit card is the result of your own negligence and error. In case you suspect any unauthorized booking or fraudulent activity has been made on GuidesVN, you must contact our Customer Support department immediately.
3. To make a booking, you must be over eighteen (18) years of age and have full legal capacity to make the transaction (or have authorization from your legal guardian). You must use a credit or debit card that you own, issued in your name, and ensure that there are sufficient funds to cover the transaction fees. You are financially responsible for all transactions made on your behalf or on your account.
4. You must ensure that the details you provide to us are true, appropriate and accurate. GuidesVN reserves the right not to accept certain credit cards. GuidesVN may add or remove other payment methods at our discretion.
5. In some cases, we may require additional information or verification to validate and confirm a booking, as described in more detail on the Site. The booking is not confirmed until you have received a confirmation email with the e-ticket or receipt, and it is possible that the Supplier may implement fraud checking mechanisms during the booking process. . If fraud has occurred or is determined to have occurred, the booking will cease to exist or become automatically void. GuidesVN will not bear any responsibility. If you choose not to provide further information, the booking will not be completed and will become void.

RIGHTS AND OBLIGATIONS

1. GuidesVN hereby grants to the User certain limited rights (constituting a “Limited License”) that may not be transferred or assigned to access and use the Website within the clearly defined scope. by the Terms. In connection with this Limited License, we do not grant you any other rights or permissions to use the Website; Rights or licenses not expressly granted are solely owned by GuidesVN or the other third party owner of such license. The content available on the Website (including the software platforms used to provide the Content) is solely owned by GuidesVN or its suppliers and service providers, including but not limited to GuidesVN Supplier term (if applicable). You may use the Website to make reservations and, you hereby represent and warrant that you will not make false or speculative reservations to pre-empt existing reservations. You undertake that the payment information you provide is true and completely accurate. You also ensure that your email address, postal address and/or contact details are correct and accurate.
2. In connection with these Website Terms of Use, you agree not to use the Website or the Content for commercial purposes or to use it directly or indirectly for any purpose other than your personal or personal use. unlawful purposes (prohibited by law) or take any action that violates the Terms. Except with the written consent of GuidesVN, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works generate, transfer, sell or resell any information, software, products or services obtained in connection with the Website. Additionally, you must agree not to:
3. use this Website or the Content for commercial purposes without GuidesVN's permission;
4. access, monitor or copy any Content on the Website using technology, software, or any program whether manual or automatic for any other purpose without your express consent. GuidesVN's written permission;
5. take any action that imposes or may impose an unreasonable load on the Site or our infrastructure;
6. create a category link to this Website (including but not limited to the booking portal) for any purpose without the written consent of GuidesVN;
7. resell, use, copy, perform surveillance (such as using or installing spider or scraper programs), display, download or make any production of Content, software, products, services provided through the Website for commercial or competitive purposes/activities;
8. mirror the Website (through a “frame” or “mirror”) or install part of this Website on any other website without prior written consent;
9. submit a communication to or on the Website which violates any law, regulation or rule, or which may promote unlawful or criminal activity;
10. transmit or provide links to or send a message containing material that may be considered, in GuidesVN's sole discretion, harmful, vulgar, obscene, indecent, violent, racist , or discriminatory, abusive, threatening, harassing, oppressive, hateful or other inappropriate material;
11. transmit or provide links to messages containing libel, slander and lies;
12. transmit or make available messages that may infringe the intellectual property or other rights of a particular organization or individual, including but not limited to copyrights, patents, trademarks, trade secrets commercial, or confidential information or publications;
13. transmit messages that are prohibited by law or that violate rights and obligations existing under contractual relationships;
14. reproduces any person or entity, or makes a false statement or representation about a person or entity, or relationship, or is false for the purpose of misleading, deceiving or defrauding;
15. manipulate or falsify information with the purpose of concealing the origin of statements you provide;
16. Use the Website in any manner that could damage, hinder, disrupt or interfere with the use of the Website or your computer, or damage, interrupt or limit the functionality of the Website. software, hardware or telecommunications equipment;
17. gain unauthorized access or make unauthorized changes to the Website or other related websites, accounts, computer systems, networks connected to the Website through the act of hacking computer hardware, computer software or computer network to alter (hacking) that system, password theft or other similar matters;
18. obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website (including without limitation other destinations made available by this Website). This includes, but is not limited to, obtaining or collecting information about others, such as email addresses;
19. commit fraudulent acts or actions intended to control search engine results pages (“SERP”) or perform search engine optimization (“SEO”). SEO practices deemed unethical or constituting “spamdexing” include, but are not limited to, cloaking, metadata, and tagging. titles, content extracted from the Website, link schemes, google bombs, search keywords, hidden text or hidden links, comments containing spam and other issues; or
20. any other action that may have an adverse impact or damage to the Website, GuidesVN or its affiliated companies and employees, or GuidesVN's reputation.
21. Unless otherwise expressly stated, the website is not permitted to create links to pages other than the main pages of the Website or frames or web pages or to documents contained therein, or to create links to other part of the Website in the form of an email for commercial purposes without the written consent of GuidesVN.
22. By making a booking through this Website, you represent and warrant that you are not subject to any prohibition or restriction under any sanctions list, nor are you subject to any sanctions. according to anti-money laundering regulations.

RIGHTS IN USER CONTENT

1. By completing your booking, you hereby consent to receive emails inviting you to provide reviews or content reviews related to the selection of Suppliers. GuidesVN reserves the right to decide whether your comments appear in the review or not. GuidesVN may display reviews that contain comments, service levels and your name.
2. By providing a review, you agree to ensure that:
3. You own and control all rights to the reviews you provide to the Site;
4. The content of this review is accurate and does not contain misleading statements; and
5. use or perform or transmit the content of the review does not violate the Terms or applicable laws and regulations, you do not violate the rights of any third party, and you do not cause harm to any Which side?
6. You are solely responsible for the content of any reviews you provide or make available. You authorize GuidesVN to take action when a party violates your rights or the rights of GuidesVN.
7. The review content provided will be deemed not to contain confidential information and GuidesVN will have no obligation to treat the review content as confidential information. Without limiting the provisions in the Terms, GuidesVN has sole discretion in using review content as it deems appropriate, including but not limited to removing, cutting, or modifying , or hidden from display. GuidesVN will have no obligation to pay for content you provide in your review, including but not limited to review content that has been changed, removed or redacted. GuidesVN shall have no obligation to provide or include or refer to the author or other third parties.
8. In all cases, regarding the content of reviews, you agree that:
9. You do not claim any rights or identification in any derivative works;
10. You authorize the publication, use, removal, modification, duplication or exploitation of review content conducted by GuidesVN and its employees, successors and transferees;
11. You hereby waive any rights and agree not to assert any rights in the review content; and
12. You hereby agree to indemnify and hold GuidesVN and our employees, affiliates, rights holders, successors, and assigns harmless from any such claim. any complaints regarding the content of these reviews.

RESTRICTIONS ON USE

1. You hereby agree not to use the Website or the Content for illegal or unauthorized activities. You agree that you will not use any device, software, or other technology that interferes or attempts to interfere with the operation of this Website. You agree not to use this Website or its Content for commercial purposes. You agree not to search, create, query, use or submit automated agents or other forms of technology to collect or retrieve information from this Website, or otherwise interfere with this Website. .

INTELLECTUAL PROPERTY RIGHTS

1. GuidesVN owns all Intellectual Property Rights on this Website. All information and materials, including but not limited to software, text, data, graphics, images, audio, video, trademarks, logos, icons, html codes and other codes on this Website are prohibited from publishing, modifying, copying, duplicating, duplicating or changing in any way outside the scope of this Website without the permission of GuidesVN. If you violate these rights, GuidesVN reserves the right to seek civil compensation from you for all damages or losses incurred by GuidesVN. Violations may also constitute criminal offenses.
2. GuidesVN and/or its affiliates own certain intellectual property rights (“Intellectual Property Rights”), including but not limited to domain names, Websites, trademarks, content, copyrights, service marks, logos, symbols or other designs, etc. Nothing in these Terms shall be construed as conferring on you a license or any right, by implication or otherwise. otherwise, to use, possess, distribute or modify any of GuidesVN's Intellectual Property Rights. Product and other company names contained on the Site, including other names, trademarks, labels, service marks, logos, symbols or designs, may be owned or used by third parties. . Use of third party intellectual property rights on the Website does not constitute a recommendation or liability with respect to the Website by the third party. GuidesVN owns copyright to the Website, and you are prohibited from using, possessing, distributing or modifying any Intellectual Property Rights without the express consent of GuidesVN.
3. The Website contains GuidesVN's Intellectual Property Rights, including but not limited to text, software, photos, graphics, videos, music and sounds. The entire Content of the Website is protected under copyright laws. We and our licensors own copyright and/or other rights in the selection, coordination, arrangement, and modification of the Content and its original content. You may not modify, duplicate, copy, perform, display, publish or exploit the Content in whole or in part, except as expressly provided in these Terms.
4. Unless otherwise stated, the software necessary for the provision of the services, the software available for use on this Website, and the Intellectual Property Rights in the Content on the Website are owned by GuidesVN, its affiliated or affiliated companies, licensors, suppliers and content providers. GuidesVN will not be responsible for intellectual property rights owned by third parties or for infringement of intellectual property rights owned by third parties.
5. You may use the information on the Website for personal, non-commercial purposes only. Unless otherwise stated, and as expressly permitted under copyright laws, you shall not copy, reproduce, redistribute, retransmit, publish or otherwise commercially exploit any any work you download from the Website without the permission of the intellectual property rights owner. Even if you have the necessary permission, you are prohibited from making changes or deletions. You hereby accept and agree that downloading any Intellectual Property does not grant you any rights thereto.
6. We may provide links to other websites maintained by other parties. By clicking on a link, you hereby represent, acknowledge and agree that such action is an act of your own free will. Your wish to view or access such other websites for which GuidesVN does not control or is responsible.
7. GuidesVN, in the process of developing the Website, preparing the source code and implementing supporting software, may license the use of open source software from third parties through the GNU General Public License. . Any use of open source software and third party intellectual property rights by GuidesVN is subject to the necessary license or permission.

COMPLAINTS ABOUT INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS

1. If there is evidence of infringement of your Intellectual Property Rights, you or your representative (collectively, the "Sender") may send a notice with the details listed below:
2. Sender's name and address;
3. In case the Sender is not the owner of the Intellectual Property Rights or the exclusive holder of the Intellectual Property Rights, the name and address of the owner of the Intellectual Property Rights is required;
4. Phone number, fax number (if any) and email address of the Sender;
5. Details sufficient to demonstrate intellectual property infringement, including the online address of the electronic copies;
6. Sender's request to remove or disable access to the infringing electronic copy or version;
7. A declaration that the Sender is aware of the violation in good faith by the evidence as set out in clause (5) of this Article;
8. A statement that the information provided in the notice is accurate;
9. A statement that the Sender (a) is the owner or exclusive holder of the intellectual property rights that are being infringed; or (b) has legal authorization to act as the owner or exclusive right holder.
10. We will review and process notifications in accordance with the above requirements and in accordance with Vietnamese law.
11. You agree to indemnify and hold us harmless from any loss or damage that may result from fraud, forgery or allegation of intellectual property infringement.

DISCLAIMER

1. YOU HEREBY REPRESENT AND AGREE THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW:
2. THE SERVICES AND CONTENT OF THIS WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE HEREBY EXPRESSLY REPRESENT THAT WE MAKE NO WARRANTY OR COMMITMENT OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING THE MERCHANTABILITY OF PRODUCTS OR SERVICES, OR