Privacy

We hope you can make informed decisions about your personal data as outlined below. This Privacy Policy explains how  Guidesvn.com , its subsidiaries, affiliates and jointly controlled entities (collectively, “ Guidesvn ” or “ we ”) process Data Your Personal. The data processing mentioned here includes the tasks of collecting, recording, holding, organizing, arranging, storing, storing, adjusting, changing, retrieving, referencing, using, saving. disclosure, deletion or destruction of Personal Data (collectively, “ processing ”), which is carried out both on the website www.guidesvn.com (the “ Website ”) and the Guidesvn mobile application (“ Application ”) of we.

This Privacy Policy applies to Guidesvn's users, applicants, suppliers, vendors and partners (“ You ”).

Please take the time to review this Privacy Policy carefully and contact us if you have any questions.

1. Personal Data Collected

Personal Data means any body of information about you or through which you can be identified. Which includes a piece of information or a collection of different pieces of information about you – for example name, address, date of birth, occupation, phone number, email address, pictures, account details bank and credit card information, gender or identifier, and other relevant government-issued financial information (" Personal Data ").

As controller or data processor (as applicable), we will collect and process your Personal Data, in the ways listed below:

1.1 Collection of Data at All Times When You Use the Website/Application

• If You are a user

  We collect Personal Data that identifies or is used to identify, contact or locate users. Without collecting this Personal Data, we will not be able to fully provide the services on the Website or Application as requested by you. Personal Data collected directly by us includes but is not limited to:

  • (i) Full name
  • (ii) Email address
  • (iii) Phone number
  • (iv) Date of birth
  • (v) Gender
  • (vi) Citizen identification number or passport number
  • (vii) Your booking ID (BID)
  • (viii) Your reservation details (such as hotel name, hotel location, and length of stay at the hotel)
  • (ix) Your travel preferences
  • (x) Loyalty membership details at your airline
  • (xi) Your review

  In some cases, we will require users to provide us with government-issued documents as part of our customer identification process, which is required by applicable law or our Terms & Conditions. Our Conditions are necessary, to identify you and process requests and/or provide ancillary services to you such as financial services, refunds, insurance claims and cancellations. place.

• If you are a supplier or seller

  In order for the Website and its features to be fully utilized, we will collect Personal Data that identifies or is used to identify, contact or locate an individual or any property or any business related to the services the Provider is providing on the Website. We will also collect other Personal Data necessary for the performance of any payment obligations between you and us, including all relevant tax obligations.

• If you use payment and/or transaction services on the Website or Application

  We will collect certain Personal Data in connection with the payment and/or transaction services you use. This data includes (but is not limited to) payment card numbers or account identifiers, payment card or account holder information, sender and recipient details, and transaction history.

• If you apply for a job at Guidesvn

  We will collect your resume, work history and education as part of the application, onboarding, and personnel review/approval process.

1.2. Data From Your Device

Whenever you use the Website, we collect Personal Data from you in the form of technical data about your device and its usage, such as information about the websites visited, the time browsing volume, internet device identification (ID), and may include:

• Geographic Location: We may collect information about your physical location to provide you with location-specific offers offered on the Site. We may also be able to determine your approximate location from your IP address, GPS and other information provided by your mobile device.
• Activity logs: When you use the Site, we collect information that we call "activity logs". Activity logs may be collected even if you do not create an account on the Website. This activity log may include (but is not limited to) your IP address, browser type, operating system, country, pages visited, mobile carrier, device information as well as other information related to Internet use. We use activity logs to provide you with a better experience when using the Website.
• Cookies and similar technologies: A cookie is a small piece of data stored on your computer or mobile device to help us track your Internet usage. We use cookies in some email notifications we send you after each purchase or service order on the Site. You can disable the cookie option if you want us to stop this feature, however please note that if cookies are disabled you may not be able to access parts or all of the Website or be able to use part or all of the Website's functions.
• Device Information and Installed Applications: We may collect data and information from your phone and/or from applications installed on your device so that we can provide a schema Assess risks by segment and compile statistical information only when absolutely necessary, including when this information is required for inspections related to Guidesvn's financial services. To protect your identity, we remove all of your personally identifiable information (if any) and rename those blocks of information. Any metadata processed in this way cannot be reconstructed as the original previously collected data.

1.3. Data collected from Third Parties

Normally, we will collect personal data directly from the data subject, however, in some exceptional cases we will collect Personal Data from third parties (“Third Parties” ) like:

• Companies and/or organizations acting as suppliers and other parties performing any part of our operations on our behalf, providing services on the Website, providing services to us or to whom we provide services. I cooperate under any contract (or other commitment);
• Your authorized advisor (including without limitation your accountant, auditor, lawyer, financial advisor, or other professional advisor);
• Any individual notified by you to act as your authorized representative; or
• Any person, public authority, regulatory body, or third party to whom we are authorized or required by law to disclose data.
• Any Personal Data collected from your employer, as part of a registration for a service on the Website for a business or organisation, where such registration has been collectively approved workers.
• Personal Data is collected regarding financial or historical information when you register, log in, add, and/or link (if relevant) payment cards, loan products, insurance, or other financial services products or accounts through the Website. This Personal Data includes without limitation payment card or transaction account history, payment card or account details, and mapping of payment and/or payment card or account status or status. related payment adverb or financial service provider or any third party.

In the above cases, data collection will be carried out based on your confirmation/direction to the relevant Third Party, or subject to that Third Party having received express consent from You before collecting that or not.

1.4. Third Party Data Provided by You

You may provide us with Personal Data relating to third party individuals (including where you include any third party personal data such as flight passengers or hotel guests). ). In the above case, you represent and warrant to us that you have obtained written consent from such relevant third party individual, and that you have the authority to authorize such individual on behalf of such individual. We collect, use, disclose, and process their Personal Data. Please understand that we will not be able to provide services if we are unable to collect the corresponding Personal Data.

2. How Personal Data is Collected, Processed, Used, or Disclosed

2.1. Use of Personal Data

We may process and use your Personal Data pursuant to your request and/or the agreement or Terms of Use to which you have accepted and agreed to be bound for the following purposes. (“ Purpose ”), including but not limited to:

• To identify you as a user or Provider, including registering, maintaining and managing your account on Our Site;
• Providing you with service and lifestyle packages that suit your preferences;
• Verify your account, transactions, and/or registration as we may, in our sole discretion, deem necessary, prior to providing services on the Site if you are a provider. provide or, if you are a user, before providing any of our services;
• Manage, operate and administer the Website;
• Contact you in connection with your use of and access to the Website and manage queries and requests you submit through the Website;
• Customize your experience when you use the Site;
• Evaluate and improve your customer experience and satisfaction including managing your reward points, providing you with direct or personalized marketing, and providing or recommending services from us or from our Suppliers or business partners;
• Observe and evaluate your activities, demographic data, behavior, search queries, response times to various services offered on the Site, and any Personal Data you have provided to the Website to support and improve the performance, user experience, development and functionality of the Website. We will anonymize your Personal Data (or use such other means as required under applicable law) before we process your Personal Data for the above purposes;
• Detect and prevent money laundering, terrorist financing, fraud, abusive conduct, and other harmful or unlawful conduct, including complying with applicable laws and meeting regulatory requirements. legal, and protect our rights;
• Publish your review about the services we provide and the products we sell on the Website;
• Enforce the provisions of Guidesvn's Terms of Use;
• Resolve disputes, collect debts, and resolve incidents; and
• For any other purpose that we will specifically notify you of when we collect Personal Data.

2.2. How we use your Personal Data for marketing activities:

• For digital marketing including but not limited to social media, display advertising, Search Engine Optimization (SEO), Search Engine Marketing (SEM), and push notifications, e.g. For example: using open chart techniques, etc.;
• For general marketing purposes including, but not limited to, sending you emails or announcements about new products, special offers, Guidesvn products that may be relevant to you, newsletters, updates, promotional materials, privileges, holiday greetings, surveys and/or other information we think may be of interest to you.
• For your registration, use, access and creation of one or more accounts for you on the websites/applications of our subsidiaries and/or affiliated companies.
• For the transfer of your reviews on our Website to the websites/applications of our subsidiaries and/or affiliated companies (“Data Transfer”).
• We may also communicate the above marketing activities to you by various means, where possible (including via SMS, WhatsApp, push notifications, or email).

Please note that you may opt out of receiving marketing communications from us including Data Transfers by following the unsubscribe instructions set out in our marketing materials or by contacting Contact us using the contact details below so we can assist you with your request. However, please note that this refusal will take effect 7 (seven) Business Days after you successfully unsubscribe from the service.

2.3. Basis for Data Processing

We may collect, process, use, or disclose your Personal Data to the extent permitted, in accordance with applicable law in accordance with this Privacy Policy as follows:

• Acceptance:

  We will generally collect, use, disclose or otherwise process your Personal Data in accordance with this Privacy Policy based on your consent when you visit the Website and/or make a booking with us. we.

• Contract:

  Your Personal Data may be processed to fulfill your contractual obligations when You make a transaction or make a booking with us, as set out in our Terms and Conditions and by our Privacy Policy. when using our available services on the Website/Application.

• Jury duty:

  In certain circumstances, we may process your Personal Data for the purposes of complying with obligations and conditions prescribed by applicable law, public or regulatory requirements. professional theory.

• Essential Benefits:

  We may process your Personal Data where necessary to protect your vital interests or those of others.

• Legitimate Interests:

  Personal Data may be processed in accordance with our legitimate rights and interests, for example to improve service quality, administer security and prevent fraud, while ensuring rights and your interests, as described in this Privacy Policy.

3. Sharing Your Personal Data

We may share your Personal Data with other companies, organizations and individuals including our subsidiaries and affiliates, who have agreed to process your Personal Data with us. level of security no lower than the minimum security standards set forth in this Privacy Policy (each a “ Third Party ”) in the process of providing services to you and other Guidesvn customers and for any of the following purposes or other purposes consistent with applicable law:

• facilitate bookings or other interactions between users and/or Providers, if you are a user;
• allow us and/or the Supplier to perform or provide services/features on the Website, if you are a user;
• enable users to request, receive and fulfill any booking or reservation requests from users to you, if you are a Provider;
• allow Third Parties to perform verification, authentication, risk assessment, fraud prevention, and product development and maintenance as we or other Third Parties deem necessary for you in providing the services services, including all activities related to preventing and combating money laundering and terrorist financing and checking credit conditions;
• In the event of a merger, consolidation, change of control or ownership, restructuring and/or sale of company assets in Guidesvn's business, your Personal Data may be disclosed. disclosed and transferred as part of the transaction (even if the transaction is not ultimately consummated).
• In connection with our services, we share Personal Data with Providers who provide services such as website hosting, data analysis, marketing, promotions, credit card transaction processing, credit rates and other related services;
• assist with the refund or insurance claim process with our Supplier or service provider, if you are a user; and/or
• facilitate the verification process with any third party providing services on our Website, if you are a user.

We will notify you as necessary and obtain your consent if we need to collect, use or further process your Personal Data for purposes other than those set out in the Privacy Policy. This.

4. Cross-Border Data Transfer

You may use the Services provided through the Website worldwide. To that end, you acknowledge and agree that your Personal Data may be transferred to or accessed by organizations around the world. Your Personal Data may be transferred from one country (“ Data Transfer Country ”) in which you are located when using our Services to other countries (“ Data Receiving Country ”).

When we transfer your Personal Data from a Data Transfer Country to a Data Reception Country, we will comply with all legal and regulatory obligations in relation to your data carefully to ensure that it is Your data must be protected. Protection includes requiring a legitimate reason for cross-border transfers of data and taking appropriate measures to maintain an equivalent level of protection between countries for Personal Data. your. In addition, we will ensure that the data recipient in the Receiving Country is obliged to protect your Personal Data in a manner consistent with applicable legal standards. In all cases, we will take appropriate steps to ensure that your Personal Data remains subject to a standard of protection equivalent to that provided under the laws of your country. Friend.

5. Rights Regarding Your Personal Data

In accordance with relevant laws, you are entitled to exercise the following rights regarding your Personal Data:

• You may request information about the processing of your Personal Data and receive a copy of the requested information.
• You can create a user account based on the information you provide. By providing such information, registering and creating an account, you represent that the information you provide is true and accurate, current and complete.
• In some cases, you have the right to request correction and/or deletion of your Personal Data.
• In certain specific circumstances, you may request to restrict or object to the processing of your Personal Data.
• You may withdraw your consent to the processing of your Personal Data if such processing is dependent on your consent.
• You can request to receive or transfer your Personal Data to another organization in a machine-readable format, where your data is processed based on your consent or as part of a contract performance.
• If your data privacy rights are violated or you are harmed as a result of unlawful processing of your Personal Data, you have the right to complain to the relevant data protection authority.

You always have the option of whether or not to share your Personal Data with us. If you have previously given your consent to data processing and subsequently decide to withdraw that consent, we will respect your decision in accordance with our legal compliance obligations.

However, failure to share your Personal Data with us or withdrawing consent or disagreement with our Privacy Policy may affect our ability to take necessary actions. necessary for the purposes stated herein Part 2 or may restrict your use of the Application or Website.

Please note that all requests will be thoroughly screened and verified. To confirm your identity and authority to make a request, we may ask you to provide supporting information or documents. Once verified, we will process your request within the timeframe prescribed by relevant laws.

6. Adjust & Update Privacy Policy

From time to time, Guidesvn may amend this Privacy Policy to update changes in laws and regulations, our usage practices, the features of our Website and/or technological improvements. In the event that the above amendments result in a change in the way we collect or use your Personal Data:

• We will notify you of any such adjustments by general notice posted on the Site or otherwise sent to the email address established in your account,
• Such modifications will be posted in this Privacy Policy and the effective date will be noted at the beginning of each respective modified Privacy Policy, and
• Your continued use of the Website, communication with us or access and use of the services following any modifications to such Privacy Policy will constitute your acceptance of the Privacy Policy. This Privacy Policy and all amendments therein.

Your continued use of Guidesvn's services, Applications and/or Websites after the effective date of any revisions, updates or modifications to this Privacy Policy, even if you have reviewed it before or not, constitutes your consent to be bound by such amendments.

7. Delete Your Personal Data

To the extent consistent with applicable law, you have the right to request that we delete the Personal Data we store from our systems. You can send us a request using the contact information below to request data deletion.

We will use reasonable endeavors, without undue delay, or within the time prescribed by applicable law, to delete your Personal Data or will use reasonable endeavors to delete your Personal Data. means or personally identifiable information that Personal Data may relate to you as an individual, if:

• the storage of such Personal Data no longer serves the purpose for which such Personal Data was collected;
• we are not permitted or required by applicable law to store Personal Data; and/or
• Where required by applicable law, upon your request to delete your Personal Data.

Please note that once you ask us to delete your Personal Data, we will not be able to continue to provide you with some of our services and you agree that we will not be liable. Liable with you for any loss or damage arising out of or in connection with such termination of service.

8. Storage of Your Personal Data

Unless we delete your Personal Data from our systems after receiving a request from you, your Personal Data will be retained by us for as long as your account exists, and for provide you with our services where necessary, and/or for our legitimate business interests or for as long as such storage is required or permitted under applicable law.

We will delete your Personal Data after 5 (five) years or longer as required by applicable laws and regulations from the date you terminate/cancel your account registration with us.

9. Protection of Your Personal Data

We will protect your Personal Data by maintaining reasonable security arrangements, including physical, technical and organizational measures to prevent access, collection, use, disclosure unauthorized disclosure, copying, modification, processing or similar risks. However, please be especially aware that although we take many security measures to protect your information, nothing on the internet is 100% secure and we cannot guarantee its absolute security. for your Personal Data.

If we experience a data breach relating to your Personal Data, to the extent required under applicable law, we will notify you through our channels, whether directly or indirectly, to provide you with full information about such data breach and will endeavor to protect your Personal Data from misuse.

10. Links to Other Websites

The Website may contain links to other websites. However, we do not have any control over such linked websites. Please note that we will not be responsible for the privacy policies or privacy practices of those websites and we recommend that you read each individual's privacy policy carefully. The website you visit collects your Personal Data.

11. Complaints

If you have a complaint about our processing of your Personal Data, please contact us using  the Contact Information  below. We will handle your complaint confidentially. We will contact you within a reasonable time of receiving your complaint to discuss the matter and offer options on how to resolve your complaint.

If you have any complaints about our processing of your Personal Data that we are unable to resolve, you may complain to the relevant regulatory authority. Any Personal Data we collect in processing or resolving your complaint will be used solely for the purpose of resolving that complaint.

12. Contact Information

If you have any questions or complaints regarding this Privacy Policy or if you wish to access and/or correct your Personal Data, please contact the Data Protection Officer ( DPO) relevant in your country:

• Guidesvn Vietnam

  Email: dpo.vn@traveloka.com

  Address: Nha Trang, Khanh Hoa, Vietnam

13. Language & Explanation

This Privacy Policy may be translated into multiple languages. In the event of any inconsistency between the English version of this Privacy Policy and versions translated into other languages, the English version shall prevail.

Any capitalized terms not defined herein shall have the same meaning as set forth in Guidesvn's Terms and Conditions, as well as in this Privacy Policy.

14. Country Specific Requirements

14.1 Singapore

Registration Identification Card (“ NRIC ”) or other national identification number for purposes related to the Website or Application, to the extent permitted by law. However, please note that We may collect, use and disclose your NRIC or Foreign Identification Number (FIN) in accordance with applicable law to carry out our obligations and prevent, Detect and investigate fraudulent activity at the Website or Application.

14.2 Vietnam

Please note that among the Personal Data that we may collect as mentioned above, there may be some personal data that is identified as sensitive personal data according to the provisions of Decree 13/ 2023/ND-CP on Personal Data Protection. In that case, we strongly advise you to carefully check the data you are about to share before continuing to transact with us.

Unless otherwise provided by law, if there is a third individual who is a child 7 years of age or older, you represent and warrant to us that you have received the valid written consent of the child and his/her parents. the child's mother or legal guardian regarding our processing of the child's Personal Data. The Personal Data we collect will include date of birth for age verification and other information depending on the query or service you wish to use. We commit that the processing of children's personal data is always carried out in accordance with the principles of protecting the rights and best interests of children